1 reviews | Active since Jul 2016
Worst services ever!
<p> Truworths West coast mall has the most pathetic customer service ever!</p> <p>My bf took a wallet back 1month ago after it broke and had it for 2 months. The girl who assisted us said it will take 1 week for assessment but until today we haven't heard from them if I told call for a follow up but the best part of it is that she don't have answers for us. Last week my bf went to truworths himself she was suppose to call back on Friday and still we hare waiting.... I don't think she has any idea how ****** frustrating this can be!</p>
At Truworths, providing our customers with quality merchandise and service of an international standard of fundamental importance to us. It is therefore concerning to hear of your experience.
We immediately escalated this matter to the manager of the store to investigate and address. We were informed that the manager attended to the return on the day and whilst she remembers a different experience to that described in your post she has apologized for the delay in feedback.
We believe that subsequent to your post the manager received feedback from our Quality Assurance (QA) department and has contacted your boyfriend to advise him of the outcome. We were further informed that he has returned to store on 25 July for the item to be credited.
We wish to apologize for any inconvenience or frustration caused as a result of your experience and trust that we have adequately responded to your query.
Please feel free to contact us on 021- ********** or via email on ********** should you have any further comments, suggestions or enquiries.
Sincerely yours,
Truworths Online Team
Best regards,
At Truworths, providing our customers with quality merchandise and service of an international standard of fundamental importance to us. It is therefore concerning to hear of your experience.
We immediately escalated this matter to the manager of the store to investigate and address. We were informed that the manager attended to the return on the day and whilst she remembers a different experience to that described in your post she has apologized for the delay in feedback.
We believe that subsequent to your post the manager received feedback from our Quality Assurance (QA) department and has contacted your boyfriend to advise him of the outcome. We were further informed that he has returned to store on 25 July for the item to be credited.
We wish to apologize for any inconvenience or frustration caused as a result of your experience and trust that we have adequately responded to your query.
Please feel free to contact us on 021- ********** or via email on ********** should you have any further comments, suggestions or enquiries.
Sincerely yours,
Truworths Online Team
Best regards,