Worst Service possible

Firstly, I have had my Truworths account more than a year and I still haven’t received my card after numerous complaints to head office included. Due to the fact I can not afford to leave the house and contract the virus when I have just got out of hospital. I sent my daughter and husband to your Cresta branch with a letter and my Husbands I.D as well as mine. Yet they were treated like ********* with security surrounding them. I was called by the store as well as head office interrogated asked all security questions the only thing left was my blood sample. I answered all the questions and provided all information possible. They still sent my husband away and embarrassed him. Once they got home I called the store manager, he decided as a customer I was lying and his staff were following proper procedure denying I had spoke to them and answered all these various security questions. They they went on to say my daughter was impersonating me when I know very well I was on the phone with the store clerk and answered each and every question. It’s also not the first time she had made a purchase at that exact branch why would she impersonate me? I expect a formal apology from the following staff members at Cresta and this matter to be dealt with accordingly. I also would like my card delivered to me with a sense of urgency by a courier so there is no confusion whether I have received it or not

The people responsible for this horrific experience.

Daniel - Store Manager Sihle - Store Clerk Who accused my daughter of impersonation me and claimed to have followed her around the store. Thami- Store supervisor who was of absolutely no assistant.