RN
Rudzani N
1 reviews | Active since Aug 2018
13 Feb 2023, 09:59
Worst service from consultant
Worst service from consultant I didn’t pay full amount January but the way truworth consultant talk to people it’s uncalled for, very unprofessional, i have to encourage other people to close the account,
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Replies (2)
Truworths's replyOfficial
27 Feb 2023, 16:15Dear Rudzani,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for our Coll Center management to get in contact with you, in order to resolve.
Regards
Truworths Customer Service
Truworths's reply27 Feb 2023, 16:15
Official
Dear Rudzani,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for our Coll Center management to get in contact with you, in order to resolve.
Regards
Truworths Customer Service
Truworths's replyOfficial
03 Mar 2023, 17:47Dear Rudzani,
We can confirm that the matter was addressed with the collection agent and the consultant was reprimanded.
On behalf of Truworths, we would like to sincerely apologise for the service received.
We can confirm that the matter was addressed with the collection agent and the consultant was reprimanded.
On behalf of Truworths, we would like to sincerely apologise for the service received.
Regards
Tania
Tania
Truworths Customer Service
Truworths's reply03 Mar 2023, 17:47
Official
Dear Rudzani,
We can confirm that the matter was addressed with the collection agent and the consultant was reprimanded.
On behalf of Truworths, we would like to sincerely apologise for the service received.
We can confirm that the matter was addressed with the collection agent and the consultant was reprimanded.
On behalf of Truworths, we would like to sincerely apologise for the service received.
Regards
Tania
Tania
Truworths Customer Service