1 reviews | Active since May 2014
worst service from a store and area manager
So I put up a hello Peter complaint about a watch that went missing in 2011 I receive a calls from managers saying I might be not be telling the truth.remember I had to wait 4 years for my complaint to be acknowledged as I received a voucher to replace my watch but I was concerned mostly about the period I had to wait for my watch and the treatment I received as my query ended up with the head office.the store manager at jabulani and the area manager that can't even speak proper English thought I was making up a story and stopped calling me.so after I had spent my money traveling to and from Jabulani mall and thought finally my query was resolved I get a call from Tshapelo Mr Ndlovu after 4 years of struggle your watch was returned from the repairs and I was like what the....anyway I received a voucher and I fell my query was resolved and he said no man please come and collect your watch so I said it's fine I'll come.I make arrangements with my manager to start late on that day so I drive from horizon view to fetch my watch when I get to jabulani I was made to scream in front of other customers by this stupid manager who don't deserve his job he told Tshapelo made a mistake so how
Thank you for your post.
We wish to confirm that this matter was escalated to the relevant Regional and Area Manager following your complaint on 20 June 2015.
We believe that they have been in contact with you via telephone and email during which you accepted the gift voucher offered to you as full and final settlement of your claim for the watch.
Further to this, we acknowledge your frustration regarding the incorrect information being provided to you by the consultant mentioned in your post.
We have therefore, escalated this matter to the relevant Store Manager. We were informed the consultant mentioned in your post is the newly appointed Floor Manager, who was regretfully unaware of your query at the time he had contacted you.
We sincerely apologize for the inconvenience caused as a result of this matter.
Kind regards,
Lynn
Thank you for your post.
We wish to confirm that this matter was escalated to the relevant Regional and Area Manager following your complaint on 20 June 2015.
We believe that they have been in contact with you via telephone and email during which you accepted the gift voucher offered to you as full and final settlement of your claim for the watch.
Further to this, we acknowledge your frustration regarding the incorrect information being provided to you by the consultant mentioned in your post.
We have therefore, escalated this matter to the relevant Store Manager. We were informed the consultant mentioned in your post is the newly appointed Floor Manager, who was regretfully unaware of your query at the time he had contacted you.
We sincerely apologize for the inconvenience caused as a result of this matter.
Kind regards,
Lynn