worst service // fashion delivery my foot

Am absolutely shocked with appalling service l got from truworths , leave of customer service and professionalism, l did made an order which they call a fashion delivery on the 13th which l was advised that it will take 5-7 days for my order to be delivered today is the 8th day with no order being delivered to me l then decided to do a follow up with the call centre only to find out that they delivered my item to N1 city where as l clearly said l want the shoe to be delivered to the store in Adderley street at no point have l ever mentioned N1 during the time l was placing the order which leaves me asking myself if they just deliver to any store they dime convenient for them, letter long am being told that it might take another 3 day to get the shoe to the store where it was suppose to have been delivered to and still l have to pay the crazy delivery fee for something to get to me after 2 weeks after l had placed an order , l will never use this service again nor use there online service EVER AGAIN l wonder how would they have reacted if it was that we do not pay there bill in time !!!!!