Worst service ever

Am disappointed with Truwoths office London canal walk, before the lockdown l had went into there branch in century city and as l was paying my account l saw one of the sneakers that l was waiting for to be in stock which l did put down a layby deposit for.

However, unfortunately, due to lockdown l was not able to co to there store and finish my payment as they were no transport to go. rest assured Truworths sent me SMS 3 time telling me not to worry my layby is secured and l didn't have to worry about it being cancelled.

On Friday l decided to Taxify there and collect my layby only to find out that the store manager had cancelled my order and upon me asking why it was cancelled he said he was going to call his area manager who asked why was it cancelled based on there conversation with him and his manager he said the manager had cancelled and l was not present, l was never contacted nor was l told that my order was cancelled l want you to reinvest me with the money l us to Taxify for something that you decided to cancel without me knowing later along you had sent me an SMS on my phone that it's still in store. In that case, why do you lie and give your customers layby option if you know that you will take he shoe and sale it this is an appalling service, such an ********* way of running a business, l know loyalty and month instalments l payment l pay could be a drop in the water but once l finish paying what l owe am very happy to close my account as l have paid my account in time never missed a payment to receive such absolute service which unreliable and cannot leave to your agreed commitment as if l had control with the COVID19