AS
Adele S

1 reviews | Active since Feb 2022

25 Feb 2022, 15:57

Worst service ever!!!!!!

No service at all. Been a good customer for many years even used my account while under debt review. Paid up my debt review then they lock my account and say Im under debt review. My account was even -R999.51 at that time and when I asked what about that money I got told to first bring a clearance certificate which I did the following day 12 October 2019 when I submitted that I was told that I need a payslip in order for them to pay me back the R999.51 and as I did not have a job at that time I could not get my money back. Today I was there for the 3rd day in a row as they promise to solve it (25 February 2022) almost 4 years later still with no luck. No I get told to re-apply for account and wait for up to 2 months to see if I qualify. What about my money that was ****** from my account as my amount on my account now shows only R60.17 was over paid. I cant believe that I was such a good client that my limit at a stage were R28 000 and paid my account mostly in advance now I feel like a bad person who needs to beg them just to help me.

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Replies (1)
Truworths
Truworths's reply28 Feb 2022, 17:30
Official
Hi  Adele,
 
 Thank you for your post.
 
 We escalated your concerns raised to the relevant Management team to investigate, please note that feedback will be provided once received.
 
 Kind regards,
 
 Truworths Online Team