1 reviews | Active since Mar 2018
Worst Service ever
I am being harassed by the call centre for money I know I do not owe on my account . Initially when I opened the account I put my date of Payment . But it seems someone has typed the incorrect information on the system. So I got a call from a lovely lady notifying me that my account is in order but she does not understand why I have been sent to collections . They have been charging collection fees yet I pay every month on time . I have not received any statements in the past 5 months and to make matters worse ..... they send me a new card asking me if I want to open up an account !!!!!! this is totally messed up . Someone needs to call me ASAP as I am not happy with the service and the extra charges im been charged for collections . Sort this out immediately or I will be cancelling my account .
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account. We however verify that your account reflected in arrears since it was short paid on 21 February 2018, and for this reason, you received communication regarding the status of your account.
According to our records, your account was opted out of receiving any statements via the post or email, and therefore regular SMS statement communication was sent to the number noted on your account.
We confirm that all your concerns raised were addressed in an email sent to you, and trust that were able to clarify these matters for you. Should you however have any further enquiries, please feel free to contact us on *** or via email on *** .
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account. We however verify that your account reflected in arrears since it was short paid on 21 February 2018, and for this reason, you received communication regarding the status of your account.
According to our records, your account was opted out of receiving any statements via the post or email, and therefore regular SMS statement communication was sent to the number noted on your account.
We confirm that all your concerns raised were addressed in an email sent to you, and trust that were able to clarify these matters for you. Should you however have any further enquiries, please feel free to contact us on *** or via email on *** .
Kind regards,
Truworths Online Team