1 reviews | Active since Jan 2015
Worst service ever!
I ordered a dress from Truworths head office on 14 Jan, after the one I bought in store tore loose at the seams. It was the last one in the shop. I had to pay R44 extra for it to be delivered within 3-4 working days. After a week I enquired, and they said it was only invoiced on 17 Jan and they have time to deliver till 22 Jan. It is 28 Jan and I still have not received it. I phoned Friday 23 Jan and they told me it is with the courier company RTT, when I phoned again on Monday 26 Jan, they said it will be delivered on Tuesday. I phoned yesterday around 15:00 to tell them the package STILL have not arrived. They said they will follow up and call me, but nothing. This morning I phoned and the one that was supposed to have called yesterday, said he did but I did not answer, funny how there was no missed call though. Again he said he will follow up, apparently it's a problem to get hold of someone at RTT Couriers, and when they did get hold of them, apparently RTT could not find my address yesterday and even Monday when they tried. Really?? Why not say they couldn't find the address yesterday when I phone? All LIES that's why! Never received this bad service from Truworths!
Thank you for bringing your experience to our attention and allowing us to provide you with feedback. The fashion delivery service described in your post is no more acceptable to us than it is to you.
We acknowledge your frustration experienced regarding the order placed. Regrettably, we established that due to the item not being checked correctly, a damaged item was delivered to you. We assure you that the appropriate corrective procedure will be followed to ensure that our high service standards are upheld at all times.
We have in the interim managed to resource the required item for you, and confirm that it has been charged to your account. We sincerely apologise for any inconvenience caused as a result of this matter. However, we commit to remain in contact with you until this issue has been acceptably resolved.
Should you have any further queries or suggestions, do not hesitate to contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Charmaine
Thank you for bringing your experience to our attention and allowing us to provide you with feedback. The fashion delivery service described in your post is no more acceptable to us than it is to you.
We acknowledge your frustration experienced regarding the order placed. Regrettably, we established that due to the item not being checked correctly, a damaged item was delivered to you. We assure you that the appropriate corrective procedure will be followed to ensure that our high service standards are upheld at all times.
We have in the interim managed to resource the required item for you, and confirm that it has been charged to your account. We sincerely apologise for any inconvenience caused as a result of this matter. However, we commit to remain in contact with you until this issue has been acceptably resolved.
Should you have any further queries or suggestions, do not hesitate to contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Charmaine