Worst Service ever!
<p> Bought a Samsung J5 prime on 16/03/2017 which stopped working on 20/04/2017. Took phone in and I was promised it would be resolved within 3-4weeks. However I still dont have my phone back from Mtn South Africa and no feedback. I even called Truworths Westgate area manager on the 25/05/2017 to intervene with no luck. Well thats after I didnt get a reasonable response for my complain laid with Truworths call centre in 22/05/2017. Till to date I haven't received answers or my phone back. I feel I no longer want the phone anymore and would rather have my account credited with the value of the phone.</p>
Thank you for your post.
We were concerned to read of your recent experience, as customer service excellence is of utmost importance to our company values.
We have investigated your concerns raised, and have established that this matter has been escalated, and addressed in earnest by both management at the relevant store, as well as MTN.
We believe that one of our consultants has been in contact with you to provide you an update regarding the progress of your query. We wish to sincerely apologise to you for the unnecessary delay, and for any inconvenience and frustration caused.
We hope that we will be able to acceptably resolve this matter for you soon and commit to remain in contact with you until such time that this matter has been acceptably resolved.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Thank you for your post.
We were concerned to read of your recent experience, as customer service excellence is of utmost importance to our company values.
We have investigated your concerns raised, and have established that this matter has been escalated, and addressed in earnest by both management at the relevant store, as well as MTN.
We believe that one of our consultants has been in contact with you to provide you an update regarding the progress of your query. We wish to sincerely apologise to you for the unnecessary delay, and for any inconvenience and frustration caused.
We hope that we will be able to acceptably resolve this matter for you soon and commit to remain in contact with you until such time that this matter has been acceptably resolved.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Truworths Online Team