1 reviews | Active since Aug 2013
Worst service ever
<p>I'm so disappointed with Truworths, I reside in Jhb, there was ***** that was committed on my account in PTA, I received an SMS from Truworths saying I owe a huge amount of money, I call the head office where I spoke to a guy by the name of Dean, who was not helpful at all, he told me the purchase was done where and when, then I asked him how long will the investigation take, the answer was 'i dont know, I don't work for ***** the department' I'm so mad and so disappointed, how can Truworths be so reckless I had this account for such a long time, did they even ask security questions to the **********? Or they were only concerned about the sale? </p> <p> </p>
Thank you for your post and allowing us the opportunity to respond.
At Truworths we view issues of irregular credit activity in a very serious light.
We acknowledge receipt of your dispute and can verify the investigation has been finalized and that you were informed of the outcome.
Further to this, we sincerely apologize for the manner in which you felt you were assisted by our consultant and confirm that this matter has been raised with our Call Centre Manager to investigate and address.
Please feel free to contact us via email on ***, should you have any further enquiries and once again our apologies for any inconvenience caused.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
At Truworths we view issues of irregular credit activity in a very serious light.
We acknowledge receipt of your dispute and can verify the investigation has been finalized and that you were informed of the outcome.
Further to this, we sincerely apologize for the manner in which you felt you were assisted by our consultant and confirm that this matter has been raised with our Call Centre Manager to investigate and address.
Please feel free to contact us via email on ***, should you have any further enquiries and once again our apologies for any inconvenience caused.
Kind regards,
Truworths Online Team