1 reviews | Active since Aug 2016
worst service ever
<p>I was shopping paid for the clothes.when i was about to leave the store the night mare started,the alarm rang n i was accused of *****ing the iteams i paid for worse i wasnt given a chance to explain n i had my daughter with me who was confused n traumatised.the store manager came n checked the slip only find that the iteam i had wer paid for the problem was that the cashier didnt remove the tag...am so disapointed its going to take time to forget the whole thing worse it was month end n it was a busy day,being accused of *****ing while i was with my child...</p>
Thank you for your post and alerting us to this incident.
We take customers queries and concerns very seriously and every effort is made to conduct a thorough investigation. The incident described in your post is unacceptable and is in no way a reflection of our international standards of customer service excellence that we expect from all of our stores.
We therefore escalated your concerns to the Area Manager to investigate and address this matter. We were informed that the store staff remembers a different incident to that described in your post, however Store Manager has been in contact with you to discuss your concerns and has apologized for the manner in which you felt you were assisted on the day.
We acknowledge your frustration and regret your experience in this regard we however trust that we were able to adequately attend to this matter for you.
Kind regards,
Truworths Online Team
Thank you for your post and alerting us to this incident.
We take customers queries and concerns very seriously and every effort is made to conduct a thorough investigation. The incident described in your post is unacceptable and is in no way a reflection of our international standards of customer service excellence that we expect from all of our stores.
We therefore escalated your concerns to the Area Manager to investigate and address this matter. We were informed that the store staff remembers a different incident to that described in your post, however Store Manager has been in contact with you to discuss your concerns and has apologized for the manner in which you felt you were assisted on the day.
We acknowledge your frustration and regret your experience in this regard we however trust that we were able to adequately attend to this matter for you.
Kind regards,
Truworths Online Team