1 reviews | Active since Dec 2016
Worst Service Disaster
<p>I opened an account at Truworths in Montana in November 2016 and being told to wait for card will be delivered in three weeks time and went back to the store after two months they phoned and I was told to wait for another three weeks then went to Menlyn the same story . I went back to Montana and got an attitude lady to tell me to wait for another three weeks which was 3x3weeks. Then last month went to Menlyn where I did a purchase of R 320 I asked the lady she just ran away from listening to what I say is that a service being trained to offer</p> <p> </p> <p>Worse is every time i have to carry my ID like as I am a foreigner in my own country where we voted for freedom. If they no longer issuing account cards why can't they inform us than to be sent from pillar to post</p> <p> </p> <p>If I lose my ID will they assist in replacing it?</p> <p>The best they make a payment and be short with R 2.00 you will even get a call at 7pm from then reminding you of 2 brands.</p> <p> </p> <p>I am not happy how we being treated by reputable company like truworths and their employees these code are employee codes of people who can't even explains what's happening or don't bother what customers need assistance with</p> <p>Kolonade: ********** </p> <p>Kolonade: ********** </p> <p>Menlyn: ********** </p> <p>Kolonade: ********** </p> <p>Menlyn: ********** </p> <p>All these are employee codes</p>
Thank you for your post and affording us the opportunity to respond.
Upon investigation we established that a replacement account card was issued to you on two separate occasions during January and March 2017. We are unable to establish why the account cards was not delivered via the postal service as we currently have the correct address listed and have not received returned mail for your account.
Following our telephonic conversation, arrangements were made to have your account card sent to your preferred address via courier service.
We trust that we were able to satisfactorily attend to your query and hope to see you in our stores again soon.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
Upon investigation we established that a replacement account card was issued to you on two separate occasions during January and March 2017. We are unable to establish why the account cards was not delivered via the postal service as we currently have the correct address listed and have not received returned mail for your account.
Following our telephonic conversation, arrangements were made to have your account card sent to your preferred address via courier service.
We trust that we were able to satisfactorily attend to your query and hope to see you in our stores again soon.
Kind regards,
Truworths Online Team
