1 reviews | Active since Jul 2016
Worst service at Greenacres Mall
<p>I experienced the worst experience at Greenacres Truworths man store this past Weekend, from the moment I walked in I knew I was going to regret it. The two guys who work there were busy talking to each other and couldn't care less when I wanted to enquire about the sneakers they had. I had to take the size 10 sneaker to the till to a very moody tiller who didn't even greet me but went on and on about how tired she was. The sneakers were R675.00 and I took them on my account but immediately paid R200 at the same time. I only noticed today that she didn't put the slip in the plastic. I don't even know what my balance is. Can someone please call me to tell me how much I owe so I can pay the difference and close this account please. </p>
The service described in your post is certainly not the level of service we strive to offer our customers and we sincerely apologize for your experience.
We have escalated your concerns to the manager of the store, to address this matter with the staff members involved and to remind them on the importance of upholding our high service standard.
Whilst we were unable to reach you on the contact number provided, we have sent you an email to provide you with balance due for your account and informed you that the payment was indeed allocated.
We wish to thank you for informing us of this matter and once again sincerely apologize for the inconvenience and frustration caused.
Please feel free to contact us on *** or via email to *** should you have any further enquiries, comments or suggestions.
Yours in service,
Truworths Online Team
The service described in your post is certainly not the level of service we strive to offer our customers and we sincerely apologize for your experience.
We have escalated your concerns to the manager of the store, to address this matter with the staff members involved and to remind them on the importance of upholding our high service standard.
Whilst we were unable to reach you on the contact number provided, we have sent you an email to provide you with balance due for your account and informed you that the payment was indeed allocated.
We wish to thank you for informing us of this matter and once again sincerely apologize for the inconvenience and frustration caused.
Please feel free to contact us on *** or via email to *** should you have any further enquiries, comments or suggestions.
Yours in service,
Truworths Online Team