YS
Yvonne S

1 reviews | Active since Sept 2021

02 Sept 2021, 12:41

Worst service and communication ever

Good day

To whom this may concern

WOW……… WHAT GREAT SERVICE NO PHONE CALL BACK NO MAIL BACK NO NOTHING AT ALL…..

THIS IS PATHETIC I LOGGED THIS COMPLAINT ON 25 AUGUSTUS STILL NO FEEDBACK

I WENT TO TRUWORTHS ON 24 AUGUSTUS 10:45 TO LAYBYE CLOTHES FOR MY CHILD WHEN GETTING TO THE COUNTER THE CASHIER TOLD ME JA I WONT LAYBYE THE REST AS WE DONT LAYBYE PROMOTIONAL ITEMS. WHERE IN THAT STORE IS A MEMO THAT INFORMS THE CUSTOMER OF SUCH ‘STATEMENT’ NO MANAGER WAS CALLED NOTHING AND WOW TO YOUR SERVICE AS FOR NO FEEDBACK

WOOOOOOOW……………

I GUESS THIS BRANCH IN MENLYN DOESNT NEED CUSTOMERS OR MONEY I WILL RATHER SPEND MY MONEY ON ANOTHER BRANCH THEN GETTING THIS PATHETIC SERVICE SIES……… DISCIPLINE NO DISCIPLINE TO PICK UP A PHONE AND MAKE CUSTOMER HAPPY NO THATS TOO MUCH FOR YOU GUYS EVEN AT YOUR SERVICE MAIL AND CUSTOMER CARELINES SIES SIES SIES………….

? DISGUSTING ? SERVICE

?ITS A VIRUS NO CUSTOMER SERVICE AT ALL…….

YVONNE

0
Replies (2)
Truworths
Truworths's reply02 Sept 2021, 13:05
Official
Thank you for your post.

We escalated your concerns raised to the relevant store management to investigate and feedback will be provided once feedback is received.

Kind regards,

Truworths Online Team 
Truworths
Truworths's reply02 Sept 2021, 18:28
Official
Hi Yvonne,

We can confirm that the Area Manager has been in contact with you.

We would like to extend our sincerest apologies for any inconvenience and upset caused in this regard.

Thank you for bringing this matter to our attention and hope to see you back in our stores soon!

Kind regards,

Truworths Online Team