Worst service and bullies

I placed an online order with Truworths on the 26 November 2019 and I called the online shopping department and I was promised I would receive my order by the 07 December 2019 which was already late but I was willing to understand. I never received my order then so I contacted the online order department and on Tuesday the 10 December 2019 I was told my order would be delivered within that week. On the 14 Dcember 2019 when I still have not received I begged you to cancel my order so I can go buy the stuff myself since I had planned for 2 weddings to wear the items which did not happened. I was refused to be refuneded and I was told about the company policy which states the following “Please be advised that an online order is placed once we cannot cancel or adjust your order, Once delivered you may return your item(s) to your nearest Truworths store for an exchange or a refund as reason for this we can confirm that your parcel is currently in trip”. On the 17 December 2019 I contacted you again and I was now told the order was delivered on the 13 December 2019 and was signed by Thabethe which I did not receive the order. I then contacted you again then I was told it was error on your system, and on the same day you stated the following” Kindly be advised, you order is currently in trip to be delivered 17-12-2019, and should be received before close of business. Please note, should you not be interested in the order anymore, it can be returned to your nearest Truworths store for a refund”. I wasted data, airtime and my trust in you and was never even offered the courtesy of being contacted to let me know of any problems I have to call you but yet you do not honour your promises.

I am so disappointed in you and to think I supported you but the service I got was too bad, you care about money and your policies yet you neglected my needs as a customer. I missed two weddings already because you were negligent. To think I ordered another items from Superbalist a week after ordering from you but I still had my order as promised. I will not buy from you ever again or even recommend you.