MM
Martha M
1 reviews | Active since Aug 2015
17 Aug 2015, 09:46
Worst service and bad attitude
We waited for an a hour for someone to come help us with shoe fitting/size. we went to the tills, ask for help... they called someone on \speaker"to report to shoes department and no one came... we decided to knock at the door (I think it's their store room) because we heard some voices there. after a few minutes this lady with an Afro hairstyle came out"
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Truworths's replyOfficial
25 Aug 2015, 09:32Hello Marieta***4,
Thank you for informing us of this matter and affording us the opportunity to respond.
At Truworths, we pride ourselves on being one of the best retailers in the country, and we go to great lengths to ensure that our customers are offered the highest standard of service excellence.
The service described in your post was appalling and for this reason, we immediately escalated this to the relevant Store Manager, as well as the Area Manager, to investigate and address.
We believe the Area Manager has contacted you to apologise and to address your concerns raised.
In addition, we wish to sincerely apologise to you for the manner in which you were attended to at the store in question, and for the inappropriate conduct of the store consultant. We guarantee that this matter will be addressed in earnest with the consultant responsible.
We hope that this incident will not deter you from supporting us in future and we encourage you to contact us directly on 021- *** or send an e-mail to ***.
Yours sincerely,
Chevola
Thank you for informing us of this matter and affording us the opportunity to respond.
At Truworths, we pride ourselves on being one of the best retailers in the country, and we go to great lengths to ensure that our customers are offered the highest standard of service excellence.
The service described in your post was appalling and for this reason, we immediately escalated this to the relevant Store Manager, as well as the Area Manager, to investigate and address.
We believe the Area Manager has contacted you to apologise and to address your concerns raised.
In addition, we wish to sincerely apologise to you for the manner in which you were attended to at the store in question, and for the inappropriate conduct of the store consultant. We guarantee that this matter will be addressed in earnest with the consultant responsible.
We hope that this incident will not deter you from supporting us in future and we encourage you to contact us directly on 021- *** or send an e-mail to ***.
Yours sincerely,
Chevola
Truworths's reply25 Aug 2015, 09:32
Official
Hello Marieta***4,
Thank you for informing us of this matter and affording us the opportunity to respond.
At Truworths, we pride ourselves on being one of the best retailers in the country, and we go to great lengths to ensure that our customers are offered the highest standard of service excellence.
The service described in your post was appalling and for this reason, we immediately escalated this to the relevant Store Manager, as well as the Area Manager, to investigate and address.
We believe the Area Manager has contacted you to apologise and to address your concerns raised.
In addition, we wish to sincerely apologise to you for the manner in which you were attended to at the store in question, and for the inappropriate conduct of the store consultant. We guarantee that this matter will be addressed in earnest with the consultant responsible.
We hope that this incident will not deter you from supporting us in future and we encourage you to contact us directly on 021- *** or send an e-mail to ***.
Yours sincerely,
Chevola
Thank you for informing us of this matter and affording us the opportunity to respond.
At Truworths, we pride ourselves on being one of the best retailers in the country, and we go to great lengths to ensure that our customers are offered the highest standard of service excellence.
The service described in your post was appalling and for this reason, we immediately escalated this to the relevant Store Manager, as well as the Area Manager, to investigate and address.
We believe the Area Manager has contacted you to apologise and to address your concerns raised.
In addition, we wish to sincerely apologise to you for the manner in which you were attended to at the store in question, and for the inappropriate conduct of the store consultant. We guarantee that this matter will be addressed in earnest with the consultant responsible.
We hope that this incident will not deter you from supporting us in future and we encourage you to contact us directly on 021- *** or send an e-mail to ***.
Yours sincerely,
Chevola