WORST SERVICE

My husband bought a dress for my little girl on Saturday from Brooklyn store. he then tried to take it back to exchange it since I said i wanted to long sleeve one not the sleeveless. But to my surprise the lady at truworths brooklyn insisted that we washed the dress. The dress was not washed, I tried to explain that to her, politely so. the only thing i did was to fit it to my little girl. I spoke to the lady on the phone, while still talking, she said i dropped the phone. i then said im still here, the lady insisted that i washed the dress. How could i wash something that I know that I have to return it? She was not even willing to listen to me. How could you have this kind of service?

How could you tell your customers that they are lying? I requested to speak to the store manager, she said she is the manager. I still say, i did NOT wash the dress. Im very disappointed at your service. im very disappointed at the way you treating your customers. So are you saying i should keep something that i dont want nor need?

As we speak, the Brooklyn manager refused to exchange the dress.