1 reviews | Active since Oct 2015
Worst Service
On 18 September I ordered a dress with the extra R40 charged so that it could be delivered within 3 to 4 business days. On 1 October I called to the branch to get feedback as I have not received any communication,only to be told that the dress and R40 was only charged on my account 29 September. After 5 business days I went back to the branch, still no dress. On Monday 12 October I called to the branch again to ask if anything has been delivered only to be let down again. I contacted the fashion delivery department directly and there I was told that the dress got lost,but someone will contact me within 72 hours. Today 14 October I contacted the fashion delivery department AGAIN,only to find out that on 13 October the dress was cancelled and taken off my account and they ordered another one and this one will arrive ASAP. I also work in a customer related environment. . .Where is your client service? ? Do you not communicate with your clients. And besides that can you just charge and take things off my account as you please without my consent? I need an answer ASAP as I am beyond furious!!
We acknowledge your frustration and wish to sincerely apologize for the service you received regarding your Fashion Delivery order. We agree that it is unacceptable and can assure you that it is certainly not the norm.
Upon investigation we established that the delay in delivery of your parcel was caused due to an error on the part of our collection store, as the garment was never charged to your account. We have therefore brought this matter to the attention of manager of the relevant store as to ensure that this does not occur in future.
Following your telephone call to our Call Centre on 12 October 2015 the garment was resourced for you and we can confirm that your parcel was delivered to the delivery store of your choice on 15 October and collected by you the following day.
We once again apologize for any frustration or inconvenience this has caused you as a result of this matter.
Yours sincerely,
Lynn
We acknowledge your frustration and wish to sincerely apologize for the service you received regarding your Fashion Delivery order. We agree that it is unacceptable and can assure you that it is certainly not the norm.
Upon investigation we established that the delay in delivery of your parcel was caused due to an error on the part of our collection store, as the garment was never charged to your account. We have therefore brought this matter to the attention of manager of the relevant store as to ensure that this does not occur in future.
Following your telephone call to our Call Centre on 12 October 2015 the garment was resourced for you and we can confirm that your parcel was delivered to the delivery store of your choice on 15 October and collected by you the following day.
We once again apologize for any frustration or inconvenience this has caused you as a result of this matter.
Yours sincerely,
Lynn