SM
Suzan M

1 reviews | Active since Jun 2017

14 Jun 2017, 15:02

Worst online shopping experience ever

<p>I made an order order number (5IR9ABVMJS) yesterday around 7 am with the hope of getting it before the weekend since they said orders done before 1Pm will be processed the same day. </p> <p> </p> <p>The order has not been processed even now, i called to find out what's the hold up and was told that nothing has happened with my order and they can't give me a status on the order because it will only refelct tomorrow.</p> <p> </p> <p>This is not fair because if I knew it was gonna take that long then I would've went to a shop and bought it myself. </p> <p> </p> <p>Let it be know that Truworths has been aware of this delivery issue and have not done anything to improve their service instead they continue to lying and making a fooll of their customers</p>

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Replies (1)
Truworths
Truworths's reply22 Jun 2017, 14:24
Official

Thank you for informing us of your recent Fashion Delivery experience and allowing us the opportunity to respond.

We completely understand your frustration in this regard and wish to convey our sincerest apologies.

Following our telephonic conversation, we can confirm that your concerns have been brought to the attention of our Customer Services Manager to investigate and address. We can verify that your order is on route for delivery at the address of your choice.

We hope that the attention afforded to your query has reassured you that we value you as our customer.

Kind Regards,

Truworths Online Team