1 reviews | Active since Aug 2016
Worst online shopping delivery experience
I placed an order online 15Dec. Called them to check how long and they advised I will receive within 5 working days!! Called the 3rd working day to check and advised that the company closing the Friday, so if they can please check this for me. I was told they will request and will call me bac**** I never received a callback. Called the Friday to be advised that follow up and told them to please cancel order as I'm leaving on holiday. Once again I was told they will callback and they never did!!!!! I call the Wednesday 27Dec to advise I don't want it and was told its on route and that I will be getting it the Wednesday. IT WAS NOT DELIVERED THAT DAY. I gets delivered to my home address the Thursday afternoon,and the order is messed up!!!!! 1-get charged a delivery fee for every single item, I completely understand one delivery fee, but every item???!!!! Where does it state this in your terms and conditions?????? 2- I received duplicate pairs of shoes 3- there are items missing from this order????? When is that suppose to come????
Really TRUWORTHS!!!!! This is really disappointing. Mr Price can definitely teach you something about customer online shopping delivery#!!!!!!
Thank you for affording us the opportunity to assist you with the concerns you have raised.
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore concerned to read of your overall experiences with your online Fashion Delivery requests.
As we acknowledge your frustration experienced regarding the way in which your mentioned order has been attended to, we conducted an enquiry into your concerns raised.
We can confirm that of the seven items ordered, six has since been delivered to you. We furthermore confirm that the remaining item is due to be delivered to you within the next few days.
Kindly note that we have also requested for the additional delivery fees charged to be reversed from your account, and confirm that this transaction will reflect on your next account statement.
We wish to sincerely apologise to you for any inconvenience caused as a result of this matter and hope that we have acceptably addressed your concerns raised.
Kind regards,
Truworths Online Team
Thank you for affording us the opportunity to assist you with the concerns you have raised.
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore concerned to read of your overall experiences with your online Fashion Delivery requests.
As we acknowledge your frustration experienced regarding the way in which your mentioned order has been attended to, we conducted an enquiry into your concerns raised.
We can confirm that of the seven items ordered, six has since been delivered to you. We furthermore confirm that the remaining item is due to be delivered to you within the next few days.
Kindly note that we have also requested for the additional delivery fees charged to be reversed from your account, and confirm that this transaction will reflect on your next account statement.
We wish to sincerely apologise to you for any inconvenience caused as a result of this matter and hope that we have acceptably addressed your concerns raised.
Kind regards,
Truworths Online Team