1 reviews | Active since Aug 2015
Worst online ordering and delivery service!!
I placed an order on truworths online on the 6th of August at 10h25, according to there t's&c's of orders if an order is place before 13h00 it will be processed on the same day. IT WAS NOT! It was only processed and approved on the 12th of August 3 working days later. Now after processing and approval of order they state in the t's&c's that it takes 3 days for delivery in major region, my delivery address is Centurion, which is a major (or easy accessible) region and IT HAS BEEN 4 DAYS NOW. The item was specifically ordered for an event on the the 16th of August and Truworths came to my disappointment for the 3rd time this month already. 1) False allegations of debt, 2) rude and unmannered employees scream-laughing and hanging on rails and slugging around like they haven't slept for months causing me to have no other option than to use the online facilities and now 3) a late disappointing delivery. Even Mr Price which isn't even nearly as high ranked as truworths does a better job, I place an order at 11h00 the one day and received it by 15h00 the next. Truworths should be ashamed of themselves. I am really disappointed
Thank you for informing us of your recent Fashion Delivery experience and allowing us the opportunity to respond.
We completely understand your frustration in this regard and wish to convey our sincerest apologies for the delay in our response.
Upon investigation we established that the delay in the delivery of your order was indeed caused due to your order not being processed correctly by our Fashion Delivery department. We can assure you that this matter has been brought to the attention of the relevant manager to address with staff to ensure that this remains an isolated incident.
We can however confirm that our records indicate that your parcel was delivered to you on 18 August 2015. As a gesture of goodwill we will waiver the delivery fee from your account.
The service described in your post in certainly not the level of service we strive to offer our customers
We hope that we were able to adequately attend to your concerns and wish to once again apologise for the inconvenience caused.
Should you have any further enquiries, please contact us on *** or via email on ***.
Yours sincerely,
Lynn
Thank you for informing us of your recent Fashion Delivery experience and allowing us the opportunity to respond.
We completely understand your frustration in this regard and wish to convey our sincerest apologies for the delay in our response.
Upon investigation we established that the delay in the delivery of your order was indeed caused due to your order not being processed correctly by our Fashion Delivery department. We can assure you that this matter has been brought to the attention of the relevant manager to address with staff to ensure that this remains an isolated incident.
We can however confirm that our records indicate that your parcel was delivered to you on 18 August 2015. As a gesture of goodwill we will waiver the delivery fee from your account.
The service described in your post in certainly not the level of service we strive to offer our customers
We hope that we were able to adequately attend to your concerns and wish to once again apologise for the inconvenience caused.
Should you have any further enquiries, please contact us on *** or via email on ***.
Yours sincerely,
Lynn