HH
HILARY H
1 reviews | Active since Oct 2018
12 Mar 2019, 09:14
WORST DELIVERY SERVICE
TRUWORTHS ONLINE has the worst delivery service. Don't ever order anything online at truworths you will regret it. I ordered something on the 3 March 2019 and they're delivery says it will take 3-5 working days and still to date (12 March) nothing has been delivered all they do is apologise and nothing gets done. Rather buy it in store you will be sure to get it immediately Even all the other stores are better with they're online shopping
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Truworths's replyOfficial
12 Mar 2019, 15:15 Thank you for your post and allowing us the opportunity to respond.
At Truworths, be it online or in store, our aim is always to provide services that give our customers an effortless and pleasant shopping experience. We understand your frustration and apologize that your online shopping experience was disappointing.
We can confirm that you have been contacted and informed regarding the cause for the delay in your delivery. Following our communication with you, we are also pleased to confirm that your online order has subsequently been delivered to you.
We regret any frustration and inconvenience caused as a result of this matter, however hope that we were able to acceptably address this matter for you.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team
At Truworths, be it online or in store, our aim is always to provide services that give our customers an effortless and pleasant shopping experience. We understand your frustration and apologize that your online shopping experience was disappointing.
We can confirm that you have been contacted and informed regarding the cause for the delay in your delivery. Following our communication with you, we are also pleased to confirm that your online order has subsequently been delivered to you.
We regret any frustration and inconvenience caused as a result of this matter, however hope that we were able to acceptably address this matter for you.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team
Truworths's reply12 Mar 2019, 15:15
Official
Thank you for your post and allowing us the opportunity to respond.
At Truworths, be it online or in store, our aim is always to provide services that give our customers an effortless and pleasant shopping experience. We understand your frustration and apologize that your online shopping experience was disappointing.
We can confirm that you have been contacted and informed regarding the cause for the delay in your delivery. Following our communication with you, we are also pleased to confirm that your online order has subsequently been delivered to you.
We regret any frustration and inconvenience caused as a result of this matter, however hope that we were able to acceptably address this matter for you.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team
At Truworths, be it online or in store, our aim is always to provide services that give our customers an effortless and pleasant shopping experience. We understand your frustration and apologize that your online shopping experience was disappointing.
We can confirm that you have been contacted and informed regarding the cause for the delay in your delivery. Following our communication with you, we are also pleased to confirm that your online order has subsequently been delivered to you.
We regret any frustration and inconvenience caused as a result of this matter, however hope that we were able to acceptably address this matter for you.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on ***.
Kind regards, Truworths Online Team