WORST CUSTOMER SERVICES-- ACCOUNTS ---NO STRATEGY

They should not let anyone open an account with them if they wont have a strategy for collection.

How do they call me truRoyalty if they are going to treat me like this?

I have had an account with this business for 3 years now and everything has been going well with payments.

the minute my situation changed i informed them on email which never reply to that I am no longer employed and would like to do payment arrangement they decide to hand me over to their collection instead giving me options.

fortunately I was not unemployed that long, I started payingtheir account up till today.

last month I paid them R1000.00 and they decide to handover to MBD that's been annoying me since. how do you handover a customer that pays?

I am angry because they are treating like I am *************, I have been paying them on time from previous years and i never missed any payment , it was only once and did communicate that situation through their consultants and email.

why are they treating me like a ***** ?? i am very disappointed with their services and im definetly closing my account as soon as i make a final payment.

you have no strategy and no customer service. your services are very poor and you should do more training on your consultant. i called them and they keep saying I am not handed over but MBD has been sending annoying SMS and keep calling.