Worst customer service from a manager and area manager

Today I went to Truworths in Wonderpark to do some shopping for my my 12 year old daughter and 13 year old son, I bought a few items on my Truworths account and asked the service desk consultant to help me with a quotation so I can submit at the masters court for my children for clothes. It was very bushy in the store and the consultant referred me to the manager called Neo, to my surprise the manager did not greet nor acknowledge me , fine she sent another consultant to give me the form to write down the items I needed a quote on. I wrote everything then gave back the form for Neo to sign that’s when the attitude towards me started, she did not greet me to begin with and she proceeded not to interact with me. She sent the form back with the consultant so that the consultant should tell me that she needs proof of why I am doing a quote, I explained to the consultant while Neo just went passed me still not acknowledging me. The consultant had to go back to Neo to explain to her why I need the quote and Neo still sent the consultant back for her to tell me that she wants proof that I indeed need this quote what if I was going to commit *****. I asked this consultant to call the manager Neo to speak to me direct as this does not require a middle man, she still went passed me still without acknowledging me then the consultant advised that the area manager is here I can speak to her if I wished , now I have been waiting at this point for close to 45 minutes. The area manager comes out as per my request her name is Lorraine and calls me sisters for one which was and is very disrespectful and very disappointing for a senior staff member to address a customer in that manner,I then asked her why is it that they cannot help me with a quote as I was given the form all I needed is a signature , Lorraine said I need proof to show that I need a quotation as per their policy I then asked her what proof does she need as the only thing I have I a form from the masters court. She said to me if I cannot provide her with proof that I need the quote she cannot help me, now I have waisted a whole hour of my time to be ignored and be mistreated not only by a store manager but an area manager aswell . Truworths should teach its staff proper manner on how to address its customers amd have managers that respect customers regardless of what they might think they know. So I am still asking what proof is required for me to proof that my late husband left his children money at the guardian fund and they need clothes hence I needed a quote to provide at the masters court. This is thee worst customer service I have received from Truworths Wonderpark and the worst part is that it’s from a manager and area manager. The company claim to pride itself in the best customer service in retail but I could not get a quote of 4 items .

I would actually like to get an explaination from a regional on this matter

Mrs MA Mathibe