MK
Matodzi K
1 reviews | Active since Dec 2019
27 Jan 2020, 09:58
Worst Customer Service
I logged a complaint on the 16 January 2020. Truworths SA did nothing to assist instead they told me that the decision taken by the store manager and the regional manager is final,there is nothing they can do about my case. This is the worst service I have experienced from such a reputable company. The company that I have been a customer for more tha 15 years and this is the thank you I get. I guess no body from the complain division did read and understand my complaint.
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Replies (2)MK
Matodzi K's updateReviewer Update
29 Jan 2020, 11:53I'm still not happy with the way Truworths handled my complaint. The head office staff keep on referring me back to the same people who failed to resolve my problem in the first place.The branch manager,the regional manager and the so called quality review team (I'm told) are the people I logged the complain for, but Truworths head office took my complaint back to the same people to resolve what they failed to resolve in the first instance. It's like I'm just moving in circles without going anywhere. When they call they give me the same outcome I logged a complaint about. My complaint never moved to the next level. I'm so disappointed in Truworths. The last caller I told her not to call again if they are still going to explain the same outcome from the so called quality review team because that outcome is the one I complained about in the first place.
MK
Matodzi K's update29 Jan 2020, 11:53
Reviewer Update
I'm still not happy with the way Truworths handled my complaint. The head office staff keep on referring me back to the same people who failed to resolve my problem in the first place.The branch manager,the regional manager and the so called quality review team (I'm told) are the people I logged the complain for, but Truworths head office took my complaint back to the same people to resolve what they failed to resolve in the first instance. It's like I'm just moving in circles without going anywhere. When they call they give me the same outcome I logged a complaint about. My complaint never moved to the next level. I'm so disappointed in Truworths. The last caller I told her not to call again if they are still going to explain the same outcome from the so called quality review team because that outcome is the one I complained about in the first place.
Truworths's replyOfficial
29 Jan 2020, 15:55Thank you for your post.
We acknowledge your frustration but regret that you are not happy with the feedback received. As previously advised, the fault reported is not that of a manufacturing fault, therefore an exchange or return could not be authorized. We trust that you will understand our stance in this regard.
Kind regards,
Truworths online team
We acknowledge your frustration but regret that you are not happy with the feedback received. As previously advised, the fault reported is not that of a manufacturing fault, therefore an exchange or return could not be authorized. We trust that you will understand our stance in this regard.
Kind regards,
Truworths online team
Truworths's reply29 Jan 2020, 15:55
Official
Thank you for your post.
We acknowledge your frustration but regret that you are not happy with the feedback received. As previously advised, the fault reported is not that of a manufacturing fault, therefore an exchange or return could not be authorized. We trust that you will understand our stance in this regard.
Kind regards,
Truworths online team
We acknowledge your frustration but regret that you are not happy with the feedback received. As previously advised, the fault reported is not that of a manufacturing fault, therefore an exchange or return could not be authorized. We trust that you will understand our stance in this regard.
Kind regards,
Truworths online team