Worst customer service ever.

Worst service I've ever experienced. I could have done my shopping online at temu or shein, then atleast I would not have had to deal with those stuff.

The stuff seemed not only disinterested in their work but it came across that they hate their work.

First they sold me the wrong product, add it to my account and when informed of the mistake, they made me feel like I was unnecessary and a waste of their time.

They made me wast petrol and time and they completely missed the point of the inconvenience they caused.

They ignored me, and created the impression that I was a burden to Truworths, asif they, are doing me a favour.

Not ones did anyone of them apologize for the ordeal or inconvenience caused. The fact they charged me for the wrong product and disregarded the fact that Truworths Somerset Mall is not close to where I live and I had to travel twice for a mistake they made, irate me.

I was so disgusted by their behaviour that I did not even want to attend to the exchange. I was so mad that I was absolutely beside myself, I felt to physically assault someone and the only way to compose myself was to leave. They are just pathetic.

I though that given the fact that the store is located in a predominantly white area, the service would be better, clearly their bad service is universal.

Not the managers nor the subordinates with the exception of probably two or three stuff members I have encountered, seem interested in their work.

It is clear they have not received any training in customer service or how to make sales. If they did, they clearly need more training, specially the managers.

Truly pathetic, I have seen better customer service and sales skills from an street vendor.

If this is how Truworths treat a customer of almost 20 years, you can keep their staff.