1 reviews | Active since Oct 2015
Worst customer service ever
I went into truworths in N1 city mall ... I purchased a jeans which has a price tag on of R299 I swiped my card and left, as I sat down at the coffee shop around the corner from truworths which was pea****s I showed my friend that works there the new jeans I bought I then checked my slip and it showed R550 I then walked back to truworths and showed them this and ask them why am I paying R550 when the price tag shows R299 they got the manager she was a African women I asked her to explain and the best she done was apologize... And I explained but that was not my problem and I wanna pay the price that's on the jeans she said the best she can do is apologize !!! So so disappointed because I only shop at truworths in n1 city and didn't expect to be treated so u professionally and poorly !!! Bad customer service it was between 3:30 and 4:30 pm Friday afternoon 2nd of October
Thank you for your post and affording us the opportunity to address your concerns.
We have conducted a full investigation into this matter and we established that the pair of jeans that you purchased was incorrectly priced at R299.00 as the correct selling price was R550.00. This was an obvious error, as this was the only pair of jeans on the rail, amongst other denims, that appeared to have the red marked-down sticker on the swing tag.
Following our telephonic conversation, we apologise for any inconvenience that may have been caused to you in this regard. We confirm that this matter has been brought to the attention of the relevant Store and Area managers, who will be addressing this matter with the store staff to ensure that this remains an isolated incident.
We regret that the Area Manager was unsuccessful in her attempts to contact you to discuss this matter further. We have, in the interim, communicated with you via email.
We trust that we have adequately attended to your concerns and encourage you to contact us directly in future on *** or via email on *** and we will gladly assist.
Kind regards,
Chevola
Thank you for your post and affording us the opportunity to address your concerns.
We have conducted a full investigation into this matter and we established that the pair of jeans that you purchased was incorrectly priced at R299.00 as the correct selling price was R550.00. This was an obvious error, as this was the only pair of jeans on the rail, amongst other denims, that appeared to have the red marked-down sticker on the swing tag.
Following our telephonic conversation, we apologise for any inconvenience that may have been caused to you in this regard. We confirm that this matter has been brought to the attention of the relevant Store and Area managers, who will be addressing this matter with the store staff to ensure that this remains an isolated incident.
We regret that the Area Manager was unsuccessful in her attempts to contact you to discuss this matter further. We have, in the interim, communicated with you via email.
We trust that we have adequately attended to your concerns and encourage you to contact us directly in future on *** or via email on *** and we will gladly assist.
Kind regards,
Chevola