1 reviews | Active since Mar 2015
WORST CUSTOMER SERVICE EVER!!!
<p>I've been struggling with Truworths for over a year now JUST to get the correct banking details for payments. They send you details, you pay them. The next month you start receiving messages that your account has not been paid. Upon investigations (when it suits them to assist) it was concluded that the details has changed (with no communication with me to advise the changes so I have been paying the wrong people to which they provided me details with which was wrong?????). This has happened more than a month ago. Still today I await response on settlement amount or new details to just close this STUPID account. Every month interest gets added to which they don't give a flying &^%, why would they they not the ones being influenced by their own **** customer service. I've dealt with Fouzia, Madenia even a lady at the collections agency (which was much more helpfull than anyone else to date). Most of my emails get ignored and they respond when they feel like it. I fee like people like this SHOULD NOT WORK IN CUSTOMER SERVICE BECAUSE YOU DO NOT KNOW THE FIRST THING ABOUT IT!!!</p>
Thank you for your post.
We have reviewed your account and confirm that it was handled by Van De Venter Mojapelo (VVM) in 2014. Subsequent to this, your account was transferred to Anthony Richards and Associates (ARA) who had sent communication to you to inform you on the status of your account.
During the investigation conducted by our Administration Department it was established that the bank account details used by you for payments, were for VVM and not the current agency (ARA) handling your account.
We can verify that our consultant has been in contact with you in this regard and verified that the payments were allocated towards your Truworths account and has informed you of the current balance due.
We trust that we have adequately attended to this matter for you and apologize for any inconvenience caused.
Kind regards,
Truworths Online Team
Thank you for your post.
We have reviewed your account and confirm that it was handled by Van De Venter Mojapelo (VVM) in 2014. Subsequent to this, your account was transferred to Anthony Richards and Associates (ARA) who had sent communication to you to inform you on the status of your account.
During the investigation conducted by our Administration Department it was established that the bank account details used by you for payments, were for VVM and not the current agency (ARA) handling your account.
We can verify that our consultant has been in contact with you in this regard and verified that the payments were allocated towards your Truworths account and has informed you of the current balance due.
We trust that we have adequately attended to this matter for you and apologize for any inconvenience caused.
Kind regards,
Truworths Online Team