1 reviews | Active since May 2016
Worst customer service ever
<p>i purchased online with truworths and the price of the item was totally different to what i was billed, i called the centurion store to find out what the price is and they said its the price i was billed for, and online till today the price is still the incorrect one. i called their customer care they said i will get feedback and i didnt get anything i called again to find out how far they are with their investigation and till today all i have is a ref number ***8 with no feedback and their pricing online is still the same i. never ever purchse with them online on top of all that pricing drama they had the nerve to deliver me a bronzing powder which was broken inside even the receipt was brown because it was pressed powder turned loose powder THEY TAKE ADVANTAGE OF PEOPLE BUYING ONLINE AND DELIVER YOU DAMAGED PRODUCTS BECAUSE IT WILL BE AN ARGUMENT OF WHETHER YOU BROKE IT OR THEIR CORRIER COMPANY BUT AFTER EVERYTHING THEY DID I THINK THE STORE 237 DID IT ON PURPOSE TO GET RID OF THE DAMAGED GOODS.. </p>
Thank you for your post.
Our aim is to always provide our customers with an online shopping experience that is as effortless as it is pleasant. We thus acknowledge your frustration regarding your experience with our Fashion Delivery service.
We can confirm receipt of your initial complaint in this regard on 26 April 2016. Our records indicate that the consultant attending to your query at the time was unable to reach you on the contact details listed on your account; as such your complaint was closed on 09 May 2016.
We conducted an investigation into the pricing error mentioned in your post and whilst we can verify that the current price on our website is correct we escalated your concerns to our Marketing department to conduct a further investigation into the pricing at time your order was placed. We can verify that we have contacted you and informed you of this and will revert with feedback no later than today.
We further confirm that your concerns regarding the damaged item were raised with the manager of the store referred to in your post and that arrangements were made for a replacement to be sent to your closest Truworths store no later than 03 June.
We once again wish to apologize for the inconvenience and frustration caused and hope to see you in our stores or online again soon.
Sincerely yours,
Truworths Online Team
Thank you for your post.
Our aim is to always provide our customers with an online shopping experience that is as effortless as it is pleasant. We thus acknowledge your frustration regarding your experience with our Fashion Delivery service.
We can confirm receipt of your initial complaint in this regard on 26 April 2016. Our records indicate that the consultant attending to your query at the time was unable to reach you on the contact details listed on your account; as such your complaint was closed on 09 May 2016.
We conducted an investigation into the pricing error mentioned in your post and whilst we can verify that the current price on our website is correct we escalated your concerns to our Marketing department to conduct a further investigation into the pricing at time your order was placed. We can verify that we have contacted you and informed you of this and will revert with feedback no later than today.
We further confirm that your concerns regarding the damaged item were raised with the manager of the store referred to in your post and that arrangements were made for a replacement to be sent to your closest Truworths store no later than 03 June.
We once again wish to apologize for the inconvenience and frustration caused and hope to see you in our stores or online again soon.
Sincerely yours,
Truworths Online Team