worst customer service.

I dont know where to start, am defeated.

To whom it may concern’

I was deeply hurt and disturbed by the service I received at thruworths hazyview.

My mom bought me a phone as a gift on Sunday 15/08/21 it is a Nokia C10, the device was delivered to me yesterday 16/08/21 , I was thrilled and excited at the idea of my new device.

I downloaded all my apps and wanted to start using my phone, the phone is seriously slow, it germs and when moving from app to app, it takes long to buffer up.

I went to the shops to ask that they upgrade my device to a better smart phone that does not have any Latin defects, they said at the shop they cannot exchange it for me because the problem is with the phone itself, being a slow phone, they can only assist me by taking the phone in for warrenty and not exchange it.

As a consumer I should have a cooling off period if the goods I bought does not satisfy me, I should be able to exchange it as per The South African Consumer Protection Act, No 68 of 2008 d) right to return goods and seek redress for unsatisfactory services.

That is unfortunately not what I asked for, I simply wanted a better device that does not freeze when I use it, and can you kindly please assist in changing the device and upgrading my plan.

I entrust that I will be able to receive relief sought for the complaint brought to your attention.

the above mail is a mail i send to the complaints department on tuesday, i never got a response from them, i send another mail today , in which i recieved a response saying" your mom must go to the shop"

the service recieved from the shop and from the complaints department, gives a very bitter taste to the standards of the shop.

can someone please take time out and read my query and assist me with my query.