1 reviews | Active since Mar 2009
WORST COMPANY IN SOUTH AFRICA
MUST BE THE WORST COMPANY IN SA. THEY ARE SO QUICK TO WANT TO HAND YOU OVER. I WAS TOLD BY THEM TO PAY R260.00 LAST MONTH AND NOW THEY PHONE AND SAY I SHOULD HAVE PAID R329.00. THEY DONT SEND STATEMENTS TO TELL YOU WHAT YOU MUST PAY AND WHEN YOU PHONE THEM THEY GIVE YOU THE WRONG AMOUNT AND THEN THEY WANT TO HAND YOU OVER. I WILL BE CLOSING THIS ACCOUNT AND BUY SOMWHERE ELSE FROM NOW ON.
Thank you for your post and for allowing us the opportunity to respond.
We wish to confirm that we do not discuss any matters pertaining to an account with anyone other than the account holder. For this reason, you were contacted to request the details for your wife, in order for us to contact her in this regard.
We acknowledge your and your wife’s frustration regarding the collections communications received from Truworths. We value your wife’s long-standing relationship with us and we want to assure you that our intention with sending arrears communication was in no way meant to upset her or cause aggravation of any kind.
Kindly note that when payment due is not received by the stipulated due date, various means of correspondence is automatically generated as a reminder that your credit worthiness is an asset and that staying up to date with payments is an important part of managing your payment profile held with us and with the credit bureaus.
We were disappointed to hear that you no longer wish to purchase from our stores. We do however hope the attention afforded to this query has reassured your wife of her importance to our company and that the decision to close the account with us will be reconsidered.
Should you require assistance with any other matter of concern, please feel free to contact us on 021- *** or e-mail ***.
Kind regards,
Truworths Online Team
Thank you for your post and for allowing us the opportunity to respond.
We wish to confirm that we do not discuss any matters pertaining to an account with anyone other than the account holder. For this reason, you were contacted to request the details for your wife, in order for us to contact her in this regard.
We acknowledge your and your wife’s frustration regarding the collections communications received from Truworths. We value your wife’s long-standing relationship with us and we want to assure you that our intention with sending arrears communication was in no way meant to upset her or cause aggravation of any kind.
Kindly note that when payment due is not received by the stipulated due date, various means of correspondence is automatically generated as a reminder that your credit worthiness is an asset and that staying up to date with payments is an important part of managing your payment profile held with us and with the credit bureaus.
We were disappointed to hear that you no longer wish to purchase from our stores. We do however hope the attention afforded to this query has reassured your wife of her importance to our company and that the decision to close the account with us will be reconsidered.
Should you require assistance with any other matter of concern, please feel free to contact us on 021- *** or e-mail ***.
Kind regards,
Truworths Online Team