SN
Sikhumbuzo N
1 reviews | Active since May 2014
04 Aug 2015, 12:42
worse than ANC
so i received a call from Noxolo the Area manager and promised to call me back and guess what,he hasnt called me back.after 4 days i received a call from a Manager at jabulani mall telling me Noxolos Father passed on thats why she didnt call me back, cool i understand we then procedeed and he told m,e they will give me R299.00 worth of a voucher hell no i want my watch back.the value of that watch is worth more than that isnt? then i want my watch.
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Truworths's replyOfficial
07 Aug 2015, 16:40Hello Mrs Ndebele,
Thank you for your post and affording us the opportunity to respond.
We have liaised with the Area and Divisional Managers pertaining to your query. We were informed that due to the time that has elapsed and given that the managers who dealt with your query is no longer at this store, a decision was made to offer you a gift card as a gesture of goodwill for the price that you paid in August 2011.
We regret that you are not happy with this decision however trust that you will be able to accept and perceive our stance in this regard.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
We have liaised with the Area and Divisional Managers pertaining to your query. We were informed that due to the time that has elapsed and given that the managers who dealt with your query is no longer at this store, a decision was made to offer you a gift card as a gesture of goodwill for the price that you paid in August 2011.
We regret that you are not happy with this decision however trust that you will be able to accept and perceive our stance in this regard.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply07 Aug 2015, 16:40
Official
Hello Mrs Ndebele,
Thank you for your post and affording us the opportunity to respond.
We have liaised with the Area and Divisional Managers pertaining to your query. We were informed that due to the time that has elapsed and given that the managers who dealt with your query is no longer at this store, a decision was made to offer you a gift card as a gesture of goodwill for the price that you paid in August 2011.
We regret that you are not happy with this decision however trust that you will be able to accept and perceive our stance in this regard.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
We have liaised with the Area and Divisional Managers pertaining to your query. We were informed that due to the time that has elapsed and given that the managers who dealt with your query is no longer at this store, a decision was made to offer you a gift card as a gesture of goodwill for the price that you paid in August 2011.
We regret that you are not happy with this decision however trust that you will be able to accept and perceive our stance in this regard.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn