Worse service and management planning

Truworths Randfontien, is the worst when it comes to customer services and management planning. There’s always 1 or 2 people at the counter during lunch times from 12:00 to 15:00. Today I had to wait on the queue for over 35 min, one person was assisted for about 7 min. There are no sales agents on the floor. Some lady in a wheelchair had to complain asking for assistance until someone from the back came and assisted and the lady asked why isn’t there people to fill the other counters to assist, the guy didn’t bother to respond.

When I found out that the only computers working are 2 out of 6 that’s are by the counter, like Trueworths regional office and management do you care about your staff and customer that bring money to the company ? If you can’t fix what makes you make money how are you guys get to be in regional and head office? This system of promotions and priorities are bad. People queue for long and some like myself would leave the staff, I only waited because I had already purchased items and paid for them online. My regret is am still waiting for another order to be sent there for collections.

How do you think you will make sales if people are not given best experience while there are competitors that does better than you ?

The staff at the poor store have been to tolerate our complains while you getting more money and don’t listen to your staff that are responsible for handling customer and bringing money for you to enjoy the promotions and comfortability, shame on you .