JM
Jean M

1 reviews | Active since Mar 2019

13 Mar 2019, 15:39

wonderful and friendly service

i called the Truworths store in Greenstone this morning in a panic, looking for a pair of trousers (mens) for my partner. Phumzile Phakathi answered the phone. her calm, professional did not only calm me down, but enjoy wonderful ad friendly service from her. sh was patient, answered all my questions and went above an beyond to help me achieve my goal. she is a gem, i will definitely come back anytime! My impatience and panic did not make her any less helpful or friendly, Such wonderful service is so refreshing

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Replies (1)
Truworths
Truworths's reply14 Mar 2019, 09:24
Official
 Thank you for your compliment! 

At Truworths, we pride ourselves on providing customer service of international standards. Therefore, we appreciate the time you have taken to let us know that you are happy with the service that you received from one of our stores. We are thrilled that the mentioned consultant was able to assist you professionally and effortlessly, going the extra mile to make your shopping experience with us memorable. 

Upon receipt of your post, we passed your compliment on to the applicable consultant. It is truly heart-warming to be able to compliment the deserving consultant, and knowing that she met and exceeded your expectations and ours. 

On behalf of Truworths, we would like to thank you for your continued support and look forward to having you as a customer for many years to come. 

Kind regards and happy shopping, 

Truworths Online Team