1 reviews | Active since Jan 2015
Won't stop calling
<p>For the last two weeks I have received phone calls from a number I don't know and when I answer there is total silence on the other end. After I received three phone calls in one day I decided to find out who it is - Truworths call centre. I waited to speak to a consultant and asked for my number to be removed from their system. The consultant then just plainly **** with the excuse that the call was meant for someone else, but assured me my number is removed.</p> <p> </p> <p>Guess who called me again today - I never gave permission for these calls and even after requesting you to stop you still carry on?</p> <p> </p> <p> </p>
Thank you for your post.
We acknowledge your concerns and immediately conducted an investigation into this matter.
We can verify that we have contacted you in this regard and established that the call was generated for you regarding an account application received. As you have disputed the application it has been declined on our system and you should therefore no longer receive any calls in this regard.
A further investigation will be conducted by our ***** Department who will provide you with the outcome once it has been concluded.
We wish to apologize for any inconvenience and frustration caused due to this and look forward to resolving this matter soonest.
Kind regards,
Truworths Online Team
Best regards,
Thank you for your post.
We acknowledge your concerns and immediately conducted an investigation into this matter.
We can verify that we have contacted you in this regard and established that the call was generated for you regarding an account application received. As you have disputed the application it has been declined on our system and you should therefore no longer receive any calls in this regard.
A further investigation will be conducted by our ***** Department who will provide you with the outcome once it has been concluded.
We wish to apologize for any inconvenience and frustration caused due to this and look forward to resolving this matter soonest.
Kind regards,
Truworths Online Team
Best regards,