DC
Derek C
1 reviews | Active since Mar 2009
12 Oct 2015, 10:37
Will not stop sending spam
This is my 3rd complaint about Truworths sending spam without approval or an opt out option. After the second complaint they claimed that they had my number linked to one of their accounts, my mothers to be exact. Only problem with this lie is that I have always had this number and it has never been used by my mother. They clearly got it from somewhere else and even though they claim to have removed it they clearly have not done that either
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Truworths's replyOfficial
15 Oct 2015, 10:59Hello derek,
We acknowledge your frustration regarding your opt out request not being honored and wish to convey our sincerest apologies for the inconvenience caused.
At the time of your request, you had indeed been opted out for a specific promotion however, due to an oversight on our part this was not done for all promotional campaigns and as such further communication was generated for you. Subsequent to your email we can assure you that you will no longer receive communication from us in this regard.
We have attempted to contact you in this regard but were regretfully unsuccessful in our attempt.
We however trust that we have adequately responded to your query.
Yours sincerely,
Lynn
We acknowledge your frustration regarding your opt out request not being honored and wish to convey our sincerest apologies for the inconvenience caused.
At the time of your request, you had indeed been opted out for a specific promotion however, due to an oversight on our part this was not done for all promotional campaigns and as such further communication was generated for you. Subsequent to your email we can assure you that you will no longer receive communication from us in this regard.
We have attempted to contact you in this regard but were regretfully unsuccessful in our attempt.
We however trust that we have adequately responded to your query.
Yours sincerely,
Lynn
Truworths's reply15 Oct 2015, 10:59
Official
Hello derek,
We acknowledge your frustration regarding your opt out request not being honored and wish to convey our sincerest apologies for the inconvenience caused.
At the time of your request, you had indeed been opted out for a specific promotion however, due to an oversight on our part this was not done for all promotional campaigns and as such further communication was generated for you. Subsequent to your email we can assure you that you will no longer receive communication from us in this regard.
We have attempted to contact you in this regard but were regretfully unsuccessful in our attempt.
We however trust that we have adequately responded to your query.
Yours sincerely,
Lynn
We acknowledge your frustration regarding your opt out request not being honored and wish to convey our sincerest apologies for the inconvenience caused.
At the time of your request, you had indeed been opted out for a specific promotion however, due to an oversight on our part this was not done for all promotional campaigns and as such further communication was generated for you. Subsequent to your email we can assure you that you will no longer receive communication from us in this regard.
We have attempted to contact you in this regard but were regretfully unsuccessful in our attempt.
We however trust that we have adequately responded to your query.
Yours sincerely,
Lynn