1 reviews | Active since May 2010
Why you still use MBD no one knows
<p>I settled my account with you earlier this month, I phoned to ask for a paid up letter to which I was told I will receive it within 48 hours. 2 weeks later i called in again and was then told that you can't send it to me as my account is with MBD... now they come with their own set of challenges and between you and them I do not see a resolution any time soon as no one knows what the heck they are doing.</p> <p> </p> <p>MBD is the most useless company I have ever dealth with firstly I had to deal with a staff member that refused to speak english eventhough it is clear I couldn't understand her and secondly I have asked on numerous occations for a settlement letter to which I STILL don't have said letter. I resorted to paying what you have as outstanding on my account and they are now refusing to respond to me.</p> <p> </p> <p>Please address this issue with Nadeema Maasdorp! </p> <p> </p> <p>Truworths account - ********** ********** </p> <p> </p> <p> </p> <p> </p>
Thank you for your post and allowing us the opportunity to assist.
Whilst we acknowledge that your account was being handled Munnik Basson Da Gama (MBD) on our behalf, we expect all our affiliates to adhere to our company standards when dealing with our customers. We therefore sincerely apologize on behalf of MBD for your experience.
We have investigated your concerns and although we can verify that the requested letter was emailed from our offices on 13 March 2017, the email address was captured incorrectly. Following your telephonic conversation with our consultant we can confirm this has subsequently been rectified and was sent to your correct email address on 23 March 2017.
We once again wish to sincerely apologize for the manner in which you were assisted and can assure you that your concerns have been addressed in earnest.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to assist.
Whilst we acknowledge that your account was being handled Munnik Basson Da Gama (MBD) on our behalf, we expect all our affiliates to adhere to our company standards when dealing with our customers. We therefore sincerely apologize on behalf of MBD for your experience.
We have investigated your concerns and although we can verify that the requested letter was emailed from our offices on 13 March 2017, the email address was captured incorrectly. Following your telephonic conversation with our consultant we can confirm this has subsequently been rectified and was sent to your correct email address on 23 March 2017.
We once again wish to sincerely apologize for the manner in which you were assisted and can assure you that your concerns have been addressed in earnest.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Yours sincerely,
Truworths Online Team