lM
letticia M
1 reviews | Active since Nov 2015
12 Nov 2015, 16:39
why settlemt must take 48 hour
i requested the settlement fro truworths y told me that will take 48 hours please make me understand cause this does not make sense it is called uncompleted unorganised retail shop <br> if the client need something must be assisted urgently <br> please improve your service and your organisation because this make me puck <br> be like MR PRICE you ask settlement by the time you hang up is email to you
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Truworths's replyOfficial
16 Nov 2015, 08:07Hello lebalehong ,
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and have brought your concerns to the attention of our Call Centre Manager.
We have attempted to contact you in this regard, but regret that we were unsuccessful in our attempt. We have further sent you an email on 12 November with the requested settlement letter and are currently awaiting your reply.
We trust that we have adequately responded to your query and apologize for any inconvenience caused as a result of this matter.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and have brought your concerns to the attention of our Call Centre Manager.
We have attempted to contact you in this regard, but regret that we were unsuccessful in our attempt. We have further sent you an email on 12 November with the requested settlement letter and are currently awaiting your reply.
We trust that we have adequately responded to your query and apologize for any inconvenience caused as a result of this matter.
Kind regards,
Lynn
Truworths's reply16 Nov 2015, 08:07
Official
Hello lebalehong ,
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and have brought your concerns to the attention of our Call Centre Manager.
We have attempted to contact you in this regard, but regret that we were unsuccessful in our attempt. We have further sent you an email on 12 November with the requested settlement letter and are currently awaiting your reply.
We trust that we have adequately responded to your query and apologize for any inconvenience caused as a result of this matter.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and have brought your concerns to the attention of our Call Centre Manager.
We have attempted to contact you in this regard, but regret that we were unsuccessful in our attempt. We have further sent you an email on 12 November with the requested settlement letter and are currently awaiting your reply.
We trust that we have adequately responded to your query and apologize for any inconvenience caused as a result of this matter.
Kind regards,
Lynn