RM
Raché Masters
1 reviews | Active since Feb 2019
01 Feb 2019, 09:40
Why must i pay for Truworths' Mistake?
I made a purchase at Truworths 0n 30/01/19. The teller was supposed to process R228 from my credit card but put through R2280 instead. She apologized and reversed it, however the reversal has still not happened and the funds have not been returned to me. I cannot pay other bills or live now because Truworths made a mistake. When will my money be returned?!
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Truworths's replyOfficial
04 Feb 2019, 14:54 Thank you for your post and affording us the opportunity to assist. We would like to apologise for the manner in which your query was attended to at the store in question. As the service provided was not in line with our high standard of service excellence, the matter was immediately escalated to the relevant management team to investigate and address. We regret your experience in this regard, and for the inconvenience caused as a result of this matter. Further to this, we have received confirmation from our Finance department that your refund should reflect within the next 3-5 business days and can further verify that the consultant in question will be dealt with internally. We further confirm that one of our consultants has been in contact with you to address your concerns raised, and once again wish to apologise for the frustration resulting from this matter. Should you have any further queries, concerns or suggestions, we encourage you to contact us directly on *** or via e-mail at *** should you require any further assistance. Sincere apologies,
Truworths Online Team
Truworths Online Team
Truworths's reply04 Feb 2019, 14:54
Official
Thank you for your post and affording us the opportunity to assist. We would like to apologise for the manner in which your query was attended to at the store in question. As the service provided was not in line with our high standard of service excellence, the matter was immediately escalated to the relevant management team to investigate and address. We regret your experience in this regard, and for the inconvenience caused as a result of this matter. Further to this, we have received confirmation from our Finance department that your refund should reflect within the next 3-5 business days and can further verify that the consultant in question will be dealt with internally. We further confirm that one of our consultants has been in contact with you to address your concerns raised, and once again wish to apologise for the frustration resulting from this matter. Should you have any further queries, concerns or suggestions, we encourage you to contact us directly on *** or via e-mail at *** should you require any further assistance. Sincere apologies,
Truworths Online Team
Truworths Online Team