EO
Eunice O

1 reviews | Active since Feb 2015

21 Feb 2015, 01:28

Where you don't necessarily get what you pay for!

I paid for a shirt that wasn't put into my bag, the teller was either preoccupied with her friend who was standing beside her talking about some wedding they were rushing off to after work or she straight up stole it because when an item is charged the security tag is taken off. So she must've noticed that. Having called the store numerous times and their head office all I kept getting was \we'll get back to you"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;819269;879173;6;2;0;0;0;0;2;NULL;NULL;NULL;14/09/08 7:00;15/02/20 22:38;Detailed statement;7,00E+12;Liza Beukes;***;I've been trying to get my detailed statement from this administrator and up to now nothing had been sent to me after so Manny promises but my money is being deducted to their account every month since 29 November 2007 till now . according to my calculation I've long had paid up what I was told as it was R26 044.44 . I'm still paying R600.00 a month till now they don't stop taking my money.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;819266;879254;25;2;0;0;0;0;2;NULL;NULL;NULL;15/02/20 23:32;15/02/20 22:04;Book not delivered;9,01E+12;Lati;***;I ordered a textbook on the 1st of Feb 2015. One of your employees by the name of Lati contacted me a week ago to let me know that I'll be getting my textbook on Thursday (12th) or Friday(13th) and it would be delivered to my physical address. I decided to call on Monday (the 16th) to ask her where the book was and she told me that it was scanned that morning in the Vaal and assured me that I'd get it that day or on Tuesday and I waited, I was supposed to leave town on Tuesday but decided to stay as I need that book ASAP but I stayed for a book that wasn't even going to be delivered. I contacted Masterskill several times on Thursday, the 19th but she wasn't at her desk or something so I waisted airtime holding for someone who wasn't answering the phone, I even tried calling after a few hours but I got someone else by the name of Sam who tried to help me but ended up saying that she'll ask the person responsible for my order to call me back and then I decided to email Lati and she hasn't rep****, it's now the 20th, almost a month waiting for this book, I'm falling behind with my studies. I paid and now I have to run after you for my book, this is disappointing! I just want my book! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;819264;688493;14;2;0;1;0;0;2;NULL;NULL;NULL;15/02/20 22:06;15/02/20 21:43;Worst two days of my life.;;Caroline;***;I opened an account with Lewis & got the credit of eleven point three. I had to pay seven hundred for deposit I paid the deposit fully and was promised \same day delivery\"" I later found out that my goods were not delivered"

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Replies (1)
Truworths
Truworths's reply04 Mar 2015, 15:12
Official
Hello eunique,

We are most concerned to hear of your experience at the store in question, as the service you have described in no way reflects our international service standards which we strive to provide at all times. As a result, we referred this matter to the relevant Admin Supervisor and Area Manager to investigate and attend to.

We established that due to miscommunication at the store, your query took longer to resolve that anticipated. We have been assured that this issue will be addressed in earnest with the staff involved, and that the needed remedial action will be taken to ensure that this remains an isolated occurrence.

We are however pleased to confirm that you have been contacted by the Area Manager, and that you will be returning to the store soon, in order to resolve this matter.

We trust that we have acceptably addressed your concerns. Please feel free to contact us directly on *** or send an e-mail to ***, should you require assistance with any other matter of concern.

Kind regards,
Charmaine