VM
Vanashree M
1 reviews | Active since Mar 2010
15 Jun 2015, 16:44
When you exchange a gift and get charged for it ..
Just wanted to say Thank you to Ayanda and his team at Truworths at the Bluff who made me cancel my FIRST EVER ACCOUNT !!!! you guys are simply brilliant !!!!<br> <br> I went in to EXCHANGE a gift with my gift receipt and the cashier actually managed to refund the person that bought the gift for me charge MY account for the \gift"and for some reason Ayanda the manager could not understand why I was getting upset - I mean really"
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Truworths's replyOfficial
23 Jun 2015, 14:30Hello vanash,
Thank you for your post and affording us the opportunity to respond.
Ordinarily, when merchandise is returned with a gift receipt, we allow an exchange to the value of the of the item or if no replacement item can be found customers are issued with a credit note, which is valid for 3 months from the original date of issue.
We were therefore, concerned to hear about your experience and wish to apologize for the service received in this regard. We have escalated this matter to the Manager of the store mentioned in your post. We were informed that he is not aware of this issue and had subsequently made attempts to contact you but were unsuccessful in his attempts. He has requested that you return to store, in order for him to attend to this matter for you.
We urge you to please contact us at your earliest convenience on *** or via email on ***, in order for us to assist in resolving this matter for you.
Yours sincerely,
Lynn
Thank you for your post and affording us the opportunity to respond.
Ordinarily, when merchandise is returned with a gift receipt, we allow an exchange to the value of the of the item or if no replacement item can be found customers are issued with a credit note, which is valid for 3 months from the original date of issue.
We were therefore, concerned to hear about your experience and wish to apologize for the service received in this regard. We have escalated this matter to the Manager of the store mentioned in your post. We were informed that he is not aware of this issue and had subsequently made attempts to contact you but were unsuccessful in his attempts. He has requested that you return to store, in order for him to attend to this matter for you.
We urge you to please contact us at your earliest convenience on *** or via email on ***, in order for us to assist in resolving this matter for you.
Yours sincerely,
Lynn
Truworths's reply23 Jun 2015, 14:30
Official
Hello vanash,
Thank you for your post and affording us the opportunity to respond.
Ordinarily, when merchandise is returned with a gift receipt, we allow an exchange to the value of the of the item or if no replacement item can be found customers are issued with a credit note, which is valid for 3 months from the original date of issue.
We were therefore, concerned to hear about your experience and wish to apologize for the service received in this regard. We have escalated this matter to the Manager of the store mentioned in your post. We were informed that he is not aware of this issue and had subsequently made attempts to contact you but were unsuccessful in his attempts. He has requested that you return to store, in order for him to attend to this matter for you.
We urge you to please contact us at your earliest convenience on *** or via email on ***, in order for us to assist in resolving this matter for you.
Yours sincerely,
Lynn
Thank you for your post and affording us the opportunity to respond.
Ordinarily, when merchandise is returned with a gift receipt, we allow an exchange to the value of the of the item or if no replacement item can be found customers are issued with a credit note, which is valid for 3 months from the original date of issue.
We were therefore, concerned to hear about your experience and wish to apologize for the service received in this regard. We have escalated this matter to the Manager of the store mentioned in your post. We were informed that he is not aware of this issue and had subsequently made attempts to contact you but were unsuccessful in his attempts. He has requested that you return to store, in order for him to attend to this matter for you.
We urge you to please contact us at your earliest convenience on *** or via email on ***, in order for us to assist in resolving this matter for you.
Yours sincerely,
Lynn