When "Store Policy" is just so much more important than the client

The incessant SMSes convinced me to go and check out the 50% SALE at Truworths, hoping to get a bargain or two... and boy was it worth it, initially! Got three lovely items at very good price (all be it not less 50%... it actually says in fine print - up to 50%) My wife opened her account about four months ago but still hasn't received an actual store card, because of some or other issue, so you have to use your ID. We travelled together in my car and she left her ID in her car. Only thing we could find in my car was her expired driver's licence... which was not accepted due to "Store Policy". We then asked if they wouldn't mind putting the three items aside so we can quickly go home and get her ID, but again "Store Policy" was more important than the client, as it dictates they cannot hold SALE items for anybody. We left the store in utter disbelief - WE have to be accommodating while they cannot give you a Store Card after FOUR months, but won't put three items aside while we go get an ID. But oh, I really wanted those Puma Vellies @ R725 so went back and bought them cash... but Truworths Garden Route Mall won't be seeing us again real soon, in fact once the account is paid up and our store card arrives, we will probably just have it cut up as we close the account.