What is your business language and what is your policy when your store have few cashiers and more customers standing in long queue and, what is your collection policy?

I am looking for a dress at your store in Fourways and I happened to be late for another commitment. I asked Tshgofatso in business language which I believe is English to please keep the dresses for me I will fetch them tomorrow. She speaks in her home language which I also don't understand. I Teel her I don't understand her. She continues to speak her home language. I always ask the other stores to come fetch the dresses the following day especially if it's before 6 and I won't make it ontime to come back due to traffic. She told me to take those dresses back to where I got them from as your procedure doesn't allow me to collect the following day. Since when? The dresses are not on sale. Why is it a problem to collect the following day? She still continues to speak her home language. What is ypur company's business language for customers who don't want to be cornered to speak Tshegofatso's home language? We all did the interviews in English. Another thing is, she saw that the queue at your store was too long with few cashiers . Surely someone must understand that we are in a hurry to get to somewhere. Not tell people where to get off. I must return the clothes where I have found them with her attitude. I will not do it moes. If that's how she treated customers in your store. I rather close your account or continue buying at Loads of living only I don't mind. I won't be speaking her language anytime soon. I speak a very difficult language fluently. However, I accommodate people who don't understand mine.