dS
deborah S
1 reviews | Active since Jun 2015
12 Jun 2019, 13:55
What is a customers TRUWORTH
When you trying to resolve you query and as to speak to the area manager and everyone advises that she will contact you.....leave your details...2 days later no call-call the store again-leave details again-still no call- A week later and guess what still no call-so much for customer satisfaction.
Helpful (0)
Replies (2)0
Replies (2)
Truworths's replyOfficial
13 Jun 2019, 08:48We acknowledge receipt of your review and appreciate you getting in touch with us.
We would like to make contact with you directly. Kindly please contact us via *** with your contact details in order for us to further assist.
Kind regards,
Truworths Online Team
We would like to make contact with you directly. Kindly please contact us via *** with your contact details in order for us to further assist.
Kind regards,
Truworths Online Team
Truworths's reply13 Jun 2019, 08:48
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We would like to make contact with you directly. Kindly please contact us via *** with your contact details in order for us to further assist.
Kind regards,
Truworths Online Team
We would like to make contact with you directly. Kindly please contact us via *** with your contact details in order for us to further assist.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
09 Jul 2019, 15:33 Thank you for your post.
As the service described in your post is not in line with our high standard of service excellence, the matter was immediately escalated for the attention of the Manager at the store mentioned in your post.
We were informed that information with regards to your query has been communicated and were further advised that the Area Manager has also been in contact with you to assist. Following the communication the store manager had with you, we can confirm that you were advised to provide a proof of payment for further assistance.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
As the service described in your post is not in line with our high standard of service excellence, the matter was immediately escalated for the attention of the Manager at the store mentioned in your post.
We were informed that information with regards to your query has been communicated and were further advised that the Area Manager has also been in contact with you to assist. Following the communication the store manager had with you, we can confirm that you were advised to provide a proof of payment for further assistance.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
Truworths's reply09 Jul 2019, 15:33
Official
Thank you for your post.
As the service described in your post is not in line with our high standard of service excellence, the matter was immediately escalated for the attention of the Manager at the store mentioned in your post.
We were informed that information with regards to your query has been communicated and were further advised that the Area Manager has also been in contact with you to assist. Following the communication the store manager had with you, we can confirm that you were advised to provide a proof of payment for further assistance.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
As the service described in your post is not in line with our high standard of service excellence, the matter was immediately escalated for the attention of the Manager at the store mentioned in your post.
We were informed that information with regards to your query has been communicated and were further advised that the Area Manager has also been in contact with you to assist. Following the communication the store manager had with you, we can confirm that you were advised to provide a proof of payment for further assistance.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team