PT
Portia T
1 reviews | Active since Jan 2015
26 May 2015, 12:18
what happened to selling quality
I bought a pair of boots at R700 3weeks ago and suddenly they are pulling off and badly damaged. what happened to selling quality stuff ?
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Truworths's replyOfficial
28 May 2015, 12:09Hello thikhwi ,
Thank you for your post.
We acknowledge your frustration regarding the pair of boots recently purchased at one of our stores.
At Truworths we aim to provide our customers with high quality fashionable merchandise. We have measures in place that ensures the merchandise in our stores meets our high standards, having said this; there is the odd exception where an item may fall short of these standards.
Our Returns Policy allows for the return of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We confirm that we have been in contact with you in this regard and you will visit have agreed to your closest Truworths store for the Store Manager to assist you further.
Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Fashionably yours,
Lynn
Thank you for your post.
We acknowledge your frustration regarding the pair of boots recently purchased at one of our stores.
At Truworths we aim to provide our customers with high quality fashionable merchandise. We have measures in place that ensures the merchandise in our stores meets our high standards, having said this; there is the odd exception where an item may fall short of these standards.
Our Returns Policy allows for the return of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We confirm that we have been in contact with you in this regard and you will visit have agreed to your closest Truworths store for the Store Manager to assist you further.
Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Fashionably yours,
Lynn
Truworths's reply28 May 2015, 12:09
Official
Hello thikhwi ,
Thank you for your post.
We acknowledge your frustration regarding the pair of boots recently purchased at one of our stores.
At Truworths we aim to provide our customers with high quality fashionable merchandise. We have measures in place that ensures the merchandise in our stores meets our high standards, having said this; there is the odd exception where an item may fall short of these standards.
Our Returns Policy allows for the return of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We confirm that we have been in contact with you in this regard and you will visit have agreed to your closest Truworths store for the Store Manager to assist you further.
Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Fashionably yours,
Lynn
Thank you for your post.
We acknowledge your frustration regarding the pair of boots recently purchased at one of our stores.
At Truworths we aim to provide our customers with high quality fashionable merchandise. We have measures in place that ensures the merchandise in our stores meets our high standards, having said this; there is the odd exception where an item may fall short of these standards.
Our Returns Policy allows for the return of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We confirm that we have been in contact with you in this regard and you will visit have agreed to your closest Truworths store for the Store Manager to assist you further.
Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Fashionably yours,
Lynn