1 reviews | Active since Jul 2013
WHAT HAPPENED TO MY PAYMENT!?!?!?!?!?! WHY IS MY ACCOUNT NOT UPDATED!?!?!?!?!
I made a payment on my account and as per usual sent the proof of payment to Truworths. They rep**** back and said that my payment was received an my account updated, but then phones me to tell me my account is in arrears and sends me messages demanding payment!!! ***!?!?!?!? What happened to the additional payment I made on Friday !?!?!?!?!?!? I have never seen such incompetency!!! I have sent numerous e-mails - unanswered obviously to follow up. WHAT ARE YOU DOING!?!?!?!?
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
Upon receipt of your post, we investigated your concerns raised, and found that your account went into arrears due to the fact that the payment due by 08 March 2018 was not reflecting by this date. As advised in the email sent to you, EFT payments usually take between three to five working days to reflect.
Please accept our apologies for the manner in which you felt your concerns raised where attended to. We can however confirm that these issues were addressed, and that your two recent payments made, is currently reflecting on your account.
We trust that this matter has been acceptably resolved. Should you require assistance with any issue of concern, please feel free to contact us directly on *** or send an e-mail to ***.
Kind regards,
Truworths Online Team
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
Upon receipt of your post, we investigated your concerns raised, and found that your account went into arrears due to the fact that the payment due by 08 March 2018 was not reflecting by this date. As advised in the email sent to you, EFT payments usually take between three to five working days to reflect.
Please accept our apologies for the manner in which you felt your concerns raised where attended to. We can however confirm that these issues were addressed, and that your two recent payments made, is currently reflecting on your account.
We trust that this matter has been acceptably resolved. Should you require assistance with any issue of concern, please feel free to contact us directly on *** or send an e-mail to ***.
Kind regards,
Truworths Online Team