1 reviews | Active since Jan 2012
water sold as perfume
My wife decided to by me a perfume for valentine & i was very excited about it, especially because she said the antonio banderas was on promotion so she wanted to try something new. My joy was short lived because as soon I started using it I realised that I might as well be spraying water.. the thing is so mute no one could smell it... since it was neither free nor cheap I told my wife to take it back as clearly something is wrong with it. She took it to truworths on a saturday & the consultant told us the rep will come on a monday, so they will give us feedback then.. needless to say no one called us..a week later we are told that the consultant has taken it for testing & they dont know when the results will be back.. needless to say I am as mad as hell right now because what he hell am I suppose to use while these tests are taking place.. it is clear to me that u have no flipping respect for your clients.. you sold me a ****y product, ruined my valentine & now u r keeping me waiting forever.. this is nit on & has certainly left a bad taste in my mouth.
Thank you for your post.
At Truworths we are committed to providing our customers with high quality merchandise and service of international standards. We were therefore disappointed to hear of your recent experience.
We have liaised with the relevant Store Manager regarding your concerns. We believe that she has contacted you to apologize for the delay and has liaised with the relevant cosmetics representative to prioritize the assessment of your perfume. She has also supp**** you with an amicable solution in the interim. Our manager is further committed to provide you with feedback once the assessment has been concluded.
We trust that we were able to adequately attend to your concern and sincerely apologize for any inconvenience caused.
Sincerely yours,
Lynn
Thank you for your post.
At Truworths we are committed to providing our customers with high quality merchandise and service of international standards. We were therefore disappointed to hear of your recent experience.
We have liaised with the relevant Store Manager regarding your concerns. We believe that she has contacted you to apologize for the delay and has liaised with the relevant cosmetics representative to prioritize the assessment of your perfume. She has also supp**** you with an amicable solution in the interim. Our manager is further committed to provide you with feedback once the assessment has been concluded.
We trust that we were able to adequately attend to your concern and sincerely apologize for any inconvenience caused.
Sincerely yours,
Lynn