Watch
<p>In October 2016 I bought a Tomato watch by September it was malfunctioning. I took back and was told I can not get a refund it can only be taken to repairs. After only a month. It came back and in January again it stopped working. It's April now and still haven't heard a word. </p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and immediately liaised with the relevant Store Manager.
When a watch is returned to our stores within the warrantee period and presents a manufacturing fault relating to the mechanism of the watch, it needs to be sent to the supplier for further assessment and/or authorization for a refund/exchange.
We can confirm that the manager has contacted you in this regard and informed you that the watch was repaired by the supplier and returned to the store in March 2017, the store attempted to contact you but were unfortunately unsuccessful in their attempts.
As you have indicated that you are not happy with the outcome, the supplier has been informed and the watch will be returned to them for re-assessment. The Store Manager is further committed to remain in contact with you until such time as their assessment is concluded.
We thank you for your patience and sincerely apologize for any inconvenience caused in this regard.
Yours in service,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and immediately liaised with the relevant Store Manager.
When a watch is returned to our stores within the warrantee period and presents a manufacturing fault relating to the mechanism of the watch, it needs to be sent to the supplier for further assessment and/or authorization for a refund/exchange.
We can confirm that the manager has contacted you in this regard and informed you that the watch was repaired by the supplier and returned to the store in March 2017, the store attempted to contact you but were unfortunately unsuccessful in their attempts.
As you have indicated that you are not happy with the outcome, the supplier has been informed and the watch will be returned to them for re-assessment. The Store Manager is further committed to remain in contact with you until such time as their assessment is concluded.
We thank you for your patience and sincerely apologize for any inconvenience caused in this regard.
Yours in service,
Truworths Online Team