1 reviews | Active since Jul 2016
Walk in my shoes!!!
<p>On the 30th of May 2016 I bought my son 2 pairs of shoes at Truworths.Both pairs broke.I took the first pair back a week ago and had no problem exchanging them.However on the 16th of August I tried to exchange the other pair at the Vantage mall branch.The supervisor in duty told the casher to tell me that I cannot exchange the shoes but she will send it away for a quality check.I asked the casher to call the supervisor because I am not happy,I mean the shoes cost me R550.I then asked her if i can see the store manager,she then told me the store manager is unavailable.I then requested the store manager to contact me,left all my details.I then decided to phone their head office.Explained my story and was told that a area manager would contact me.A day later no response.</p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and sincerely apologize for the delay in feedback.
Upon receipt of your post we immediately liaised with the Area Manager regarding your concerns. We believe that he has contacted you and you had agreed to forward pictures of the shoes for him to assess. From the assessment conducted by the Area Manager and that of our Quality Assurance department, the defect on the shoes were not as a result of a manufacturing fault and therefore your request for the return could not be authorized.
We were advised that he has informed of the outcome of the assessment. As you were not happy with this decision he has requested that you return the shoes to store at your earliest convenience for them to be sent to our Quality Assurance department for further assessment.
We trust that this matter will be successfully resolved once the assessment has been concluded.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and sincerely apologize for the delay in feedback.
Upon receipt of your post we immediately liaised with the Area Manager regarding your concerns. We believe that he has contacted you and you had agreed to forward pictures of the shoes for him to assess. From the assessment conducted by the Area Manager and that of our Quality Assurance department, the defect on the shoes were not as a result of a manufacturing fault and therefore your request for the return could not be authorized.
We were advised that he has informed of the outcome of the assessment. As you were not happy with this decision he has requested that you return the shoes to store at your earliest convenience for them to be sent to our Quality Assurance department for further assessment.
We trust that this matter will be successfully resolved once the assessment has been concluded.
Kind regards,
Truworths Online Team